Our focus is complete customer satisfaction. In the event, that there is an error in the services provided, We will refund back the money, provided the reasons are genuine and proved after investigation. Please read the rules of each tournament You participate in before entering it, it provides all the details about the services or the product You purchase. Please note that this Return, Refund and Cancellation Policy is part of the Terms and Conditions above.
Our Policy for the cancellation and refund will be as follows:
1. Return and Cancellation Policy
For Cancellations please contact the Us via contact us at email@example.com. We do not cancel tickets once bought, however, in case of exceptional circumstances wherein the fault may lie with the payment gateway or from Our side, We will cancel Your order on request and refund the money back to You within a reasonable amount of time.
In case We cancel Your participation at any tournament as a result of this, We will return Your tickets to You within a reasonable amount of time for You to redeem the same by playing other tournaments on MPL.
No other cancellations will be made by MPL.
2. Refund Policy
We will try Our best to create the best User experience for Our Users.
In case any User is not completely satisfied with Our products We can provide a refund in accordance with what is mentioned above (i.e. in the cancellation policy).
If paid by credit card, refunds will be issued to the original credit card provided at the time of purchase and in case of payments made through a payment gateway, payments refund will be made to the same account.